Cookie Policy

1. Introduction

Online Giving Limited (“Enthuse”, “we”, “our”) uses cookies on its website. This Cookie Policy explains more about cookies and why we use them. It also explains how you can control and opt out of receiving them.

 This policy should be read together with our Privacy Notice which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

We update this Cookie Policy from time to time in response to changes in applicable laws and regulations, changes to our processing practices and to products and services we offer. When changes are made, we will update the final section of this policy. Please review this Cookie Policy periodically to check for updates.

2. About Cookies

A cookie is a small text file which may be downloaded to your device when you visit our website. We use cookies to allow our website to function correctly, remember your preferences and to track visitors to our website.

The cookies we use on our website fall into the following categories:

2.1 Strictly Necessary Cookies

Strictly necessary cookies are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

2.2 Statistics or Analytics Cookies

We use Statistical and Analytics cookies to collect information about the use of our website by visitors such as the pages they visit most often, how they arrived at our website and associated information. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

2.3 Functionality Cookies

Functionality cookies remember the choices you make when you visit our website. This includes, for example, your consent to the use of cookies on our website.

2.4 Marketing or Targeting Cookies

These are cookies placed by third parties on our website which record your visit to our website, the pages you have visited and the links you have followed. They use this information for advertising purposes.

Learn More About Cookies

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see details in the table below.

For further information on cookies generally, including how to control and manage them, please visit or

3. Cookies Used by Enthuse

The cookies we use on our website and their purposes are as set out in the following table:

Set ByNameDomainDescription
Hotjar_hjSessionUser_*.enthuse.comCollects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read.
Hotjar_hjFirstSeen.enthuse.comThis cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.
Hotjar_hjAbsoluteSessionInProgress.enthuse.comThis cookie is used to count how many times a website has been visited by different visitors – this is done by assigning the visitor an ID, so the visitor does not get registered twice.
Hotjar_hjSession_*.enthuse.comCollects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read.
Hotjar_hjIncludedInPageviewSampleregister.enthuse.comUsed to detect whether the user navigation and interactions are included in the website’s data analytics.
Hotjar_hjIncludedInSessionSampleregister.enthuse.comRegisters data on visitors’ website-behaviour. This is used for internal analysis and website optimisation.
Google Analytics_gid.enthuse.comRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.
Google Analytics_ga.enthuse.comUsed by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
Google Tag Manager_gat_gtag_UA_19136293_2.enthuse.comUsed by Google Analytics to throttle request rate.
AWSAWSALBCORSregister.enthuse.comRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimise user experience.
AWSAWSALBregister.enthuse.comLoad balancer generated cookie for session stickiness.   The cookie is used to map the session to the target.
Java – App basedJSESSIONIDregister.enthuse.comJSESSIONID is a cookie generated by Servlet containers and used for session management in J2EE web applications for HTTP protocol.
Java – App basedENTRY_IDregister.enthuse.comUsed to acquire and process an entry through the registration flow.
Java – App basedprimoOrderIdregister.enthuse.comUsed for loading order details on the receipt      page.
Java – App basedSESSION_GROUP_TEAM_IDregister.enthuse.comUsed to acquire and process a team entry through the registration flow.
Java – App basedcart_idregister.enthuse.comUsed to acquire and process a shopping cart through the registration flow.
Java – App basedredirectUrlregister.enthuse.comUsed to determine redirect after sending user to 3rd party fundraising login.
Java – App basededhFixtureIdregister.enthuse.comUsed to determine redirect after sending user to 3rd party fundraising login.
Intercomintercom-session-vkr9i5me.enthuse.comRegisters data on users visit to Customer success tool.
Java – App basedMfaVerifiedid.enthuse.comCookie is used to control mfa login flow.
Java – App basedSkipMFAValidationid.enthuse.comCookie is used to control multi-factor authentication (mfa) login flow.
Java – App basedrequest_sentid.enthuse.comCookie is used to control multi-factor authentication (mfa) login flow.
ccauth_gAuthentication cookie for Guest
ccauth_tTemporary authentication cookie, used for RunForCharity
ccauth_rTemporary authentication cookie, used for RunForCharity integration to keep a User logged in for a long periods of time, about 30 days or
popup-transfer-dataTemporary cookie for Social
testcookieTemporary cookie to check permissions to create a cookie, required for IFrame

4. Cookie Sharing with Third Parties

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Please consult the terms and conditions and privacy policy of the relevant third-party site to find out how that site collects and uses your information and to establish whether and for what purpose they use cookies.    

Analytics and search engine providers. We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. 

5. Changing Your Cookie Preferences

You can allow or block cookies by activating the setting on your browser that permits you to change the setting of all or some cookies. Please note that disabling cookies may affect the availability or functionality of our website. Most of the website will function normally, however, functions that rely on cookies such as  the use of our online enquiry form, will be disabled.

If you would like more information on how to manage cookies on some popular browsers, please click on the links below.

6. Contact Us

Please contact us using the details set out in our Privacy Notice if you have any questions about this Cookie Policy or the information we hold about you.

7. Changes to this Policy

This policy was updated on 4 March 2022.